RETURN & EXCHANGE POLICY

There is no exchange policy as per customer’s liking or disliking of the product since all outfits are made to order for our esteemed customers.

All sales are final and non-refundable. Due to the customized nature of our products we do not offer any refunds or returns. However, If there is a defect, mistake or quality issue in the product shipped to you, we will consider replacing it at management discretion. An order maybe considered eligible for size exchange (if incorrect size is delivered) only if notified in writing within 24 hours of delivery.

PRIVACY POLICY

Who we are

Our website address is: https://komalchawla.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

SHIPPING POLICY

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time. Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails regularly for such updates.

Shipping costs are based on weight and are calculated at the time of selecting the item. To reflect the policies of the courier companies we use, all weights will be rounded up to the next full kg. For domestic orders within Pakistan, charges of Rs. 300 flat.

Shipping charges for customers with UK shipping address are USD 25 on the purchase of one product and USD 7.5 on each additional product.

Shipping charges of USD 30 shall apply on the purchase of one product for customers in USA and the rest of the world and USD 10 shall be charged on each additional product.

The shipping charges for Formals would be USD 50 on the purchase of one product and USD 25 shall apply on each additional product.

The shipping charges for Bridals would be USD 150.

PAYMENT METHOD

We aim to provide an unmatched shopping experience to our customers. The padlock on top of your browser indicates that the website uses Secure Socket Layer (SSL) technology. This ensures that all data transmitted between the web server and browser remains encrypted. You can click on the padlock to find out information about the SSL Certificate Registration.

We accept payments via Credit/Debit Card, Western Union, and Bank Transfer. For assistance, email us at info@komalchawla.com